Welcome to Annual Plants Popular Shop’s FAQ page! We’re delighted you’re here to learn more about our vibrant plants and exceptional service. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.

About Our Plants

What types of plants do you specialize in?
We specialize in vibrant annual plants, tropical beauties, and seasonal spectacles including Bougainvillea, Belgian Mums, Angelonia, Cajun Hibiscus, Celosia, Cleome, and many more. Our collection focuses on plants that bring color and life to any space.
Are your plants suitable for beginners?
Absolutely! We offer a range of plants from low-maintenance options like Asparagus Ferns to more exotic varieties. Each plant listing includes care difficulty information to help you choose the perfect match for your gardening experience level.
How do I care for my new plants when they arrive?
We recommend giving your plants a day to acclimate to their new environment before repotting, especially for temperature-sensitive varieties like Argyranthemum and Catharanthus. Each shipment includes detailed care instructions specific to your plants.

Ordering & Shipping

Where do you ship?
We ship worldwide from our home in Montgomery, Alabama, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after shipping (processing takes 1-2 business days)
– Free Shipping: For orders over $50 via EMS, arriving 15-25 days after shipping (processing takes 1-2 business days)
How are plants packaged for shipping?
Our team carefully packages each plant with the same care we’d give our own garden. We use specialized plant shipping materials to ensure your plants arrive healthy and ready to thrive in their new home.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your plants’ journey to your doorstep.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store complete credit card details on our servers.
Can I create an account to track my orders?
Yes! Creating an account lets you view your order history, track current shipments, and save your favorite plants for future purchases.

Returns & Guarantees

What if my plants arrive damaged or unhealthy?
We stand behind every plant we ship. If your plants don’t arrive in healthy condition, you have 15 days from receipt to initiate a return. Please contact our customer care team at [email protected] with photos of the issue.
What’s your return process?
Simply contact us within 15 days of receiving your plants. We’ll guide you through the return process and either replace your plants or issue a refund, depending on your preference and availability.
Do you offer replacements for plants that don’t thrive after planting?
While we can’t guarantee plants after they’ve been transplanted (as care conditions vary), we’re happy to provide expert advice to help your plants thrive. If a plant fails shortly after arrival, please contact us.

Contact Us

How can I reach your customer service team?
Our friendly customer care team is available via email at [email protected]. We typically respond within 24 hours on business days.
Where is your physical location?
Our nursery is located at 882 Plantation Way, Montgomery, US 36117. While we don’t offer local pickup, we’re proud to ship our healthy plants worldwide!

Don’t see your question here? Our plant experts are always happy to help! Email us at [email protected] and we’ll get back to you with the information you need to make your gardening experience joyful and successful.