At Annual Plants Popular Shop, we take as much care in packaging your plants as we do in growing them. However, we understand that sometimes you may need to return or exchange an item. Our policy is designed to be as flexible and plant-friendly as possible.

Our Return Policy

We accept returns within 15 days of delivery for most of our plants, including popular varieties like Bougainvillea, Angelonia, and Celosia. To be eligible for a return:

  • The plant must be in its original condition (alive and healthy)
  • It must be in the original packaging when possible
  • You must have the original receipt or proof of purchase

Important Note on Non-Returnable Items

Due to their perishable nature, we cannot accept returns for:

  • Seasonal annual flowers for fall color (once planted)
  • Plants that have been removed from their original containers
  • Any plants showing signs of disease or pest infestation
  • Custom or special order items like rare Cajun Hibiscus varieties

How to Initiate a Return or Exchange

Follow these simple steps to return your plants:

  1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for approval – Our plant specialists will review your request within 24-48 hours
  3. Package your return – We’ll provide specific repackaging instructions to ensure plant safety
  4. Ship your return – Use the prepaid return label we provide (for US customers)
  5. Receive your refund or replacement – Once we receive and inspect your return

Return Shipping

For returns due to our error (wrong item shipped, damaged in transit, etc.), we’ll cover return shipping costs. For other returns, customers are responsible for return shipping charges. We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

Once your return is received and inspected (usually within 3-5 business days), we’ll notify you of the approval or rejection of your refund. If approved:

  • Refund method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Credit card refunds typically appear within 5-10 business days. PayPal refunds are usually immediate.
  • Amount: You’ll receive a full refund of the purchase price (minus original shipping costs unless the return is due to our error)

Exchanges

We’re happy to exchange your plant for another variety of equal value, such as swapping your Alocasia for an Asparagus Fern. Simply indicate your preferred exchange when contacting us. If the new plant costs more, you’ll just pay the difference.

Damaged or Incorrect Items

If your Belgian Mum or Alternanthera plants arrive damaged or if you received the wrong item, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We’ll arrange for a replacement or refund right away.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Annual Plants Popular Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The item(s) I wish to return/exchange are:

  • Plant Name: [e.g., Argyranthemum ‘Butterfly’]
  • Quantity: [Number]
  • Reason for return: [Please specify]

For exchanges, I would prefer: [New Plant Name] if available.

Please let me know the next steps. I’ve attached photos of the item(s) as requested in your policy.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Need Help?

Our plant care specialists are as dedicated to customer service as we are to growing our beautiful annuals and tropical plants. Contact us at [email protected] or 882 Plantation Way, Montgomery, US 36117 with any questions about returns.

We appreciate your trust in Annual Plants Popular Shop and want you to be completely satisfied with your living purchases. Happy gardening!